These Terms apply to courier companies subscribing to the Courier Booking System as a hosted SaaS platform.
1. Definitions
Client: A courier or logistics business subscribing to the System.
System: The courier booking, pricing, payment, and administration platform.
End Customer: A customer of the Client placing a booking.
Subscription: The monthly licence selected by the Client.
2. Scope of Service
2.1 The System provides:
- Online booking forms
- Automated pricing rules
- Payment gateway integration
- Email notifications
- Booking administration tools
2.2 The System does not perform courier services.
3. Fees & Billing
3.1 A once‑off setup fee is payable before deployment.
3.2 Monthly subscription fees are billed in advance.
3.3 Failure to pay may result in suspension or termination.
3.4 Fees are non‑refundable unless required by law.
4. Hosting & Platform Control
4.1 The System is provided strictly as a hosted service.
4.2 All installations must remain on infrastructure controlled by the System Provider.
4.3 Clients may not:
- Request server access
- Migrate the System
- Copy or replicate the platform
4.4 Administrative access levels are defined by the System Provider.
5. Client Responsibilities
The Client is responsible for:
- Pricing rules and service accuracy
- Legal compliance
- Customer support and disputes
- Refunds and delivery outcomes
6. Intellectual Property
6.1 All software, code, logic, and configurations remain the exclusive property of the System Provider.
6.2 Clients receive a non‑exclusive, non‑transferable licence for the duration of an active subscription.
6.3 No ownership rights are transferred.
7. Availability & Support
7.1 Uptime is not guaranteed.
7.2 Maintenance may cause downtime.
7.3 Support levels depend on the subscribed plan.
8. Limitation of Liability
8.1 The System Provider is not liable for:
- Client business losses
- Pricing errors
- Delivery failures
8.2 Total liability is limited to fees paid in the previous three months.
9. Termination
9.1 Either party may terminate with written notice.
9.2 Upon termination:
- Access is revoked
- Outstanding fees remain payable
10. Governing Law
These Terms are governed by the laws of the Republic of South Africa.
By using the Booking Website or subscribing to the System, you agree to the applicable Terms above.
