Clear answers to common questions about the Courier Booking System.
Is this a website or a software system?
This is a Courier Booking System that runs on WordPress.
You are not buying a “website build” — you are licensing a managed booking and payment system designed specifically for courier businesses.
Do I need courier APIs to use this system?
No.
The system works without any courier API integrations, which is ideal for many South African courier companies.
API integrations are optional and only included in the Pro package if required.
Can this work for rural or semi-urban deliveries?
Yes.
The system is designed for:
- Manual pricing rules
- Province-based rates
- Custom parcel logic
- Manual booking overrides
This makes it suitable for rural and mixed-delivery operations.
How are delivery prices calculated?
Prices are calculated using:
- Province-to-province pricing tables
- Parcel size categories
- Weight tiers
All pricing rules are configurable during setup.
Can I change my prices later?
Yes, depending on your package:
- Basic: Price changes billed separately
- Standard & Pro: Pricing changes included
Do customers have to pay online?
Online payment is recommended and supported, but manual bookings can still be added by admins when required.
What payment methods are supported?
Common options include:
- EFT
- Card payments
Payment gateways are configured using your own merchant credentials.
Who handles deliveries?
Your courier company handles:
- Delivery execution
- Third-party courier bookings
- Customer service
This system manages bookings, pricing, and payments, not physical delivery.
Is this system branded for my company?
Yes.
Your logo, colours, and company name are applied during setup.
Advanced branding is available as an optional extra.
Who owns the system?
The system is owned by the service provider and licensed to your company.
You may not resell or redistribute the system.
What happens if I stop paying the monthly fee?
If the monthly subscription is cancelled:
- System access is suspended
- Booking functionality is disabled
There are no long-term contracts unless agreed separately.
What support is included?
Support depends on your package:
- Basic: Standard email support
- Standard: Priority email support
- Pro: SLA-based support
WhatsApp and phone support are available as paid add-ons.
Can I request custom features?
Yes.
Custom features are scoped and quoted separately and only developed if they align with the system’s architecture.
How long does setup take?
Typical setup time:
- 2–5 business days once all required information is received.